Last updated: December 2025
We’re Musology, an Australian business, based in the state of NSW, making music performance tools. Our first product is the Phat Controller, a USB MIDI footswitch controller. This policy covers the Musology website (https://musology.com.au, https://musolo.gy) and our companion desktop application.
| Information | Why we need it |
|---|---|
| Name and email | To send you your order, respond to support requests, and keep you updated on software releases |
| Shipping address | To deliver your order (Kickstarter backers and direct purchases) |
| Payment details | Processed securely by Stripe—we never see or store your card number |
| Device serial number | To register your product for warranty and provide support |
| Anonymous usage data | To understand how people use our website and improve our products |
The Phat Controller companion app runs entirely on your computer. It doesn’t send data back to us, and your presets and settings stay on your machine.
If we add features like cross-device syncing in the future, we’ll update this policy and let you know before any data leaves your computer.
We use Google Analytics to understand how people find and use our website—things like which pages are popular and where visitors come from. This data is anonymous and aggregated. We can’t identify you personally from it.
We work with a few trusted services to run our business:
These services only get the data they need to do their job. We don’t sell, rent, or trade your information with anyone else.
You have control over what you receive from us:
If you want to see, correct, or delete your personal information, just email us. We’ll sort it out.
We keep your information for as long as you’re an active customer, plus three years after your last interaction with us. This covers warranty periods and lets us help if you come back with questions about an older product.
After that, we delete or anonymise your data.
We use HTTPS everywhere, store data with reputable providers, and limit access to customer information to only the people who need it. Payment processing is handled entirely by Stripe, who are PCI-DSS compliant.
No system is perfect, but we take reasonable steps to protect your information.
We’re an Australian company and we respect the Australian Privacy Principles. Even though small businesses are often exempt from the Privacy Act, we think doing the right thing shouldn’t be optional.
If we make significant changes, we’ll let you know via email or a notice on our website. Minor tweaks (like fixing typos) won’t get a big announcement, but this page will always have the current version.
Questions, concerns, or requests about your data? Email us at privacy@musolo.gy and we’ll get back to you.